The more they oppose, the more it shows that I am doing the right thing

The city government response hall was dimly lit, the light casting somber hues upon the mahogany floor.

At this moment, whether demons or Forest Elves, trolls or humans, all unanimously ceased their work and fixed their gazes on a particular workstation.

I've worked here for so many years, and this is the first time I've seen such a lively character.

He actually dared to directly insult a citizen.

And to insult them so deeply and so artfully...

He's definitely doomed, right?

We're all seasoned veterans here, having worked in the response hall for years without being sacked, our edges smoothed, our spirits tamed.

No matter how the citizens insult us, we must reply patiently and apologize sincerely,

Even though the mistakes aren't ours, we still have to apologize—otherwise, would our leaders do it?

Everyone was staring at An Su, truly curious about how this newcomer would manage and whether he could survive what comes next.

"..."

Luojia's eyelashes fluttered slightly, feeling embarrassed under the scrutiny of everyone's eyes.

Since stepping into this response hall, the image of the revered and respected healing Magician had already crumbled by half in Luojia's mind.

So much for being healing Magicians, they're just municipal operators?

If it were only that, it would only be halfway to ruin.

But when An Su began to offer substantial responses, allowing Luojia to witness his unique style of Magician-customer service,

The profession's image was thoroughly demolished.

She glanced sidelong at An Su, who seemed undisturbed by the attention, without a hint of shame, even sporting a bright, sunny smile.

Luojia always felt that with An Su's presence, order seemed to spring up around him instantly.

"Luojia, take the next one for me."

"That might not be a good idea..." Luojia felt it necessary to salvage the Magician's image.

"What's so bad about it?"

An Su turned the tables on Luojia, "As healing Magicians, we should actively solve the citizens' problems. How could we slack off?"

You're not actively solving the citizens' problems, but actively 'solving' the problematic citizens.

"I don't agree with the professional standards of the Kingdom of Chaos. Healing Magicians have always been doctors, not some customer service—"It's just that we heal through conversation."

An Su said seriously,

I feel there's a need to redeem the reputation of our profession.

What he says seems to make some sense... Luojia blinked.

She connected the call to the next listener, a Third Order goblin chieftain.

[Third Order Goblin Chieftain, Lucien]

[Reason for negative feedback: On his way to the civil service exam, his dwarven girlfriend was trampled to death by a troll and then got served as hot pot by orcs. He is now seeking compensation from city management for his girlfriend but was told that she was 'low-quality, expired, and stinky food material, and even a legendary biohazard mother.')

[Several orcs simultaneously contracted a certain disease in their stomachs. The hospital described this new hobby as a rare occurrence, and the Food Safety Authority has filed a lawsuit demanding that Lucien pay compensation and reimburse medical expenses.]

"...." Luojia remarked that the Kingdom of Chaos truly lived up to its name.

An Su took the phone, faced with a barrage from the goblin.

According to An Su's years of experience in treatment, such clients belong to the agitated type of citizens, their psychological shadows caused by the loss of a loved one, leading them to become overly emotional and impulsive,

Healing Magicians are never customer service, they are doctors

To treat such patients, one must first soothe their agitated emotions, allowing them to gradually calm down.

Meanwhile,

Service with a smile,

Use laughter to heal their wounded hearts.

Your tone should be light and humorous, that's the only way to make the patient let down their guard.

This is the basic cultivation of a healing magician.

After enduring the goblin chief's emotional outburst for three minutes, An Su replied with a smile and a playful smirk,

"Haha, getting impatient, huh?"

All the watching healers fell silent.

That's all you're going to say after the citizen said so much?

There was also silence on the other end of the phone for a second or two,

The goblin chief felt like he had punched cotton; all the words he spat out bounced back, his anger stuck in his chest making it impossible to vent. An Su's light words pushed his rage to the limit.

He started his tirade again, his eyes bloodshot with anger, each sentence more emotionally charged than the last,

He attempted to criticize An Su from a moral high ground, from the city hall's rubbish management, to the ridiculous standards of the food inspection bureau, from the whimsical behavior of enforcers to the racial discrimination against orcs and trolls.

Lucien was confident that he could crush this man.

After a long pause,

"Don't rush," said An Su calmly.

. Lucien's green skin turned red with anger; no matter how he ranted, whether with long, critical sentences or plain insults, the response from the other end was always just "don't rush," an impeccably defensive tactic.

He wanted to say he wasn't in a hurry, but the more he tried to explain, the more he seemed to be incredibly impatient.

His well-paced rant rhythm was completely disrupted, making less and less sense, which, in turn, made him even angrier and thereby more desperate.

He was the goblin chief, with all his subordinates watching by his side; he couldn't back down now!

"Where are you!" he roared. "Have the guts to share your location! I'm going to take you down right now!"

"I know you're in a hurry, but please, don't be," An Su replied graciously like a gentleman, as he glanced over the list of negative reviews, spotting the name and race of the next citizen—a case of food poisoning with an orc...Nôv(el)B\\jnn

[Third Order Orc, Scarde]

[Reason for negative review: Suffered food poisoning from expired ingredients on the way to a civil service exam, currently reporting to the food inspection bureau...]

An Su's smile became even gentler,

"Your girlfriend tastes good, just a bit smelly. You should be thanking me."

What an innuendo... Luojia felt that good children shouldn't listen to such remarks.

Upon hearing An Su's response, there was silence on the other end.

If they don't speak, that's fine, but when they do, it's a piercing strike.

A plain statement, yet it hit Lucien directly in the most vulnerable part of his heart. Lies don't hurt people; truth does, like a sharp knife—he was furious to the point of suffocation,

"You... it's you! It was you! What's your name!"

An Su looked at the name on the list of negative reviews,

"Scarde."

"I'll be waiting for you on Purgatory Street, opposite the city government building."

"Bring more people with you."

An Su's smile grew even more tender.

Luojia had a nagging bad feeling that this guy was about to start a race war right at the government's doorstep.

"If you don't come, you're a coward!" the goblin chief hung up the phone.